How is the service priced?
Bytebaq PC Edition and Bytebaq Professional PC Edition are charged for a year of service.
Bytebaq Server Edition is charged by disk capacity; There is a version for servers with a disk capacity of up to 500 Gb, between 501 and 1000 Gb and betweem 1001 and 2000 Gb.
But within this limitations all Bytebaq services allow for backup of unlimited amounts of data.

What if I buy larger disks for my server?
Bytebaq Server will detect the size of your server disks. Backups will be impacted if you do not have the proper account size for your server.

Is there a service trial?
There is a 30 day trial period before you are charged for the final eleven months of service.

How do I renew my Bytebaq account next year?
Thirty days prior to the end of your service year you will receive an email with a link to the payment gateway so you can conveniently renew the service for another 12 month period.

Will I be informed when the service period is coming to an end?
You will receive email notification when your service period is coming to an end.

How do I cancel my Bytebaq account?
After the initial trial period Bytebaq cannot be cancelled. You can choose not to renew the service in the coming year by emailing . When we receive your cancellation notice we will email you back a confirmation. As emails can go astray, it is your responsibility to make sure we have received and responded to your cancellation.

Is it possible to cancel one account if I have more than one Bytebaq account?
Please send the Account Name and Password for the account you wish to cancel to If you have more than one account, please be sure to include the correct account Account Name in your cancellation email.

What happens to my data if I do not pay for the account renewal?
If payment cannot be taken when your account expires the account will be cancelled and all data immediately removed from the vault.

What do I do if I have questions or issues with the Bytebaq service?
If you have any issues with the Bytebaq service please email comments to (Include your contact details and account name with any comments about the service.)

Does Bytebaq keep more than one copy of changing files?
Bytebaq will retain up to 3 copies of any file that change. This will allow you to restore an earlier version of a file if the current version is corrupt or incorrect.

Is my data safe while being transmitted over the Internet?
Data is encrypted before transmission to the data centre, where it is stored in the encrypted format. It is only unencrypted after it has been restored to your computer.

What kind of encryption security does Bytebaq use?
Bytebaq uses AES encryption technology for data security. This encryption standard has been approved for internal use by the US federal government. It is fast, efficient and carries 256-bit security. To put this in perspective, credit card and bank transactions are carried out over the Internet at 128-bit encryption.

Does Bytebaq keep data that is deleted from my local computer?
Bytebaq will retain files for 45 days after they are deleted from your computer.

Can I backup more than one computer into a Bytebaq account?
You can only backup data from one computer into a Bytebaq account. Attempting to backup more than one computer into a single Bytebaq account is a breach of the Fair Use policy and your account will be terminated. It also will corrupt the backup process as Bytebaq stores not only your files but where they exist on your computer.

Are there limitations to how much data I can backup to the Bytebaq vault?
There is no limitation. However, if you have a great deal of data and a relatively slow internet connection, this can take time. After it has backed up everything on your computer, Bytebaq will only backup those files that are new or have changed, making subsequent backups happen much faster than the initial one.

When does Bytebaq perform a backup?
The default setting is for Bytebaq to trickle data to the vault all the time your computer is online. However, if you are using your connection to stream media or to power a VOiP telephone system you may want to structure your backups to happen only at night, or if they take place during the day, at a slower speed. The Quick Start Guide shows you how to set up bandwidth profiling.

Can I change how fast Bytebaq backs up to the vault?
The service default is to use a speed of 50 kbs (kilobits per second) of bandwidth to backup data. You can change the speed of your backups hour by hour, by selecting “Modify Backup Times” from the ‘Options’ menu. Remember to select “Save Changes” from the File menu before closing the “Modify Backup Times” window.

What happens if my Internet connection goes down in the middle of a backup?
It is no problem if you close the Internet connection or If the connection lapses during a backup. Bytebaq will wait until the connection is restored and complete the transmission of the file it has been working on. It will then verify that the backup for that file has completed successfully before going on to the next file.

Is it possible to schedule backups?
Yes. You can schedule backups to take place around the clock or only during specific times of day. This is done by selection “Modify Backup Times” from the Options menu. Select the times during the day when you want the file transmission speed to be zero, then selecting “Save Changes” from the File menu.

How do I tell the progress of my backup?
At any time you can check the progress of a backup by opening the backup window by clicking on the Bytebaq icon in your system tray. The backup log gives a clear indication of how far Bytebaq has gotten in scanning your disk and backing it up.

What do I do if Bytebaq is not backing up?
Step 1: Check your Internet connection.
Step 2: If the Internet is working, check the setting on your firewall or call your ISP to make sure service is being provided in your area.
Step 3: If the Internet is working and your firewall is setup properly, make sure your Bytebaq account is setup correctly.
Step 4: If everything else appears to be working normally please email . Include your account name and as much information as you can about what you have already checked on your computer.

Will Bytebaq backup .pst files?
Yes. Bytebaq will backup .pst files, but only if the Outlook window is closed. It is recommended that you use Bytebaq Professional to backup .pst files. Create a separate backup set with only the .pst file in it. Set the bandwidth profile to start the backup after you have closed the Outlook window. You can have other bandwidth profiles performing backups at the same time.

Are there any files Bytebaq will not backup?
Bytebaq is a data backup service. If you need to backup system files we suggest looking at the other DataFort backup services.
Also, while Bytebaq has no internal limitations on file sizes it can backup, unless you have a very stable Internet connection you may start to experience problems backing up files over 2 gigabytes in size. The Bytebaq software will inform you if it has had trouble backing up a file.

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You will need to install the Bytebaq software on the new machine and select the option to restore an account. Enter your Account Name and Password and open the data restore window to recover data to this machine. The software will enter the restore mode and display the file tree so you can select which data you wish to restore. If you have misplaced your account details contact email for assistance.

Where does Bytebaq restore data on my computer?
Bytebaq will create a handy folder on your desktop titled Restore-dd-mm-yyyy-hh.mm.ss with all your files restored into their original nested folders.